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Don't worry about common questions, our answers make it clear to you and easily solve all your doubts questions!

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Frequently asked questions

Frequently asked questions. We integrate them into selfservice Q&A. You have other questions. you can get in touch with us Or send us an email to:info@xihobattery.com

Q
What payment methods are flexible (e.g., T/T, L/C, OA)?​
A

Supports T/T, sight L/C, and open-account (OA) terms.

Q
How consistent is battery performance (capacity/resistance variation ≤5% within the same batch)?​
A

Capacity deviation 5% and internal resistance difference 5% within the same batch.

Q
Are the materials eco-friendly and recyclable (e.g., halogen-free, heavy metal-free)?
A

LiFePO4 batteries contain no cobalt, nickel, mercury, etc., complying with RoHS and halogen-free standards.

Q
Are international safety certifications (e.g., UN38.3, IEC 62133) obtained?​
A

Certified with UN38.3, IEC 62133, CE, and compliant with EU Battery Passport requirements.

Q
How stable is performance under extreme temperatures (-20°C to 60°C)?
A

LiFePO4 batteries operate stably between -20°C and 60°C with a capacity retention rate ≥80%.

Q
How do I store my batteries?
A

When the product is not in use for a long time, it should be stored in a dry, clean and well-ventilated warehouse at 10°C~35°C, avoiding inflammable and explosive materials; the battery pack should be charged and maintained regularly every three months to ensure that the battery best performance state.

Q
Do you test and match the battery before installing the battery pack?
A

Yes, every cell will be tested capacity, IR, voltage to surely match
Voltage:The deviation less than 0.01V
Resistance:The deviation less than 0.1mΩ
Capacity: Tested and label the data on each cell
 

Q
What should I do if I don't know how to install the battery box after receiving it?
A

This kit is particularly easy to install and we have a detailed installation video as well as instructions.You can also contact us anytime if need help.

Q
I have my own logo, can I print my logo in the battery pack?
A

Yes,we accept customizing the logo, but need larger quantity(>10 sets), if you need sample first, welcome to contact us

Q
Which shipping method you usually take?
A

Train/Sea DDP, Express, We can also ship with your own shipping agent.

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