Frequently asked questions

We accept Alibaba trade assurance order online.Or you can provide your shipping information to us, we will make the online order for you.

The Battery will be packed in good condition with the thicker PE Foam, then put into the 5 layers drop-resistant carton.

We offer 5 years warranty for lifepo4 battery,and 1 years for Nmc battery.For damaged due to non-human factors, we will refund or send new battery for replacement after providing pictures or videos for evidence.

We will measure each battery's Voltage、Internal Resistance and Capacity before shipping.

It is Grade A, Brand new, the QR code is intact.

If you are a licensed professional electrician, of course you can! However, it is necessary to strictly follow the product installation instructions, otherwise there will be potential safety hazards.If not, seek out a professional installer to help you. Installation usually takes half a day. The specific installation time and price are determined according to the actual product, equipment connection, etc. If you are going to add energy storage to your existing solar panels, you will also need to connect the battery to the load panel. So please plan ahead!

We can offer：12V 100AH,12V 280AH,24V 280AH,48V 100AH,48V 230AH,48V 280AH,48V 314AH Battery Packs.

The XIHO home battery has a maintenance-free design, it just needs to be protected from extreme temperature changes. The battery cell is made of LFP material, which has high stability and safety without special protection. The battery can generally be used for 10-15 years, and the number of cycles can reach more than 8000 times. 

The home energy storage system can continuously supply power to multiple household appliances, and the power supply time needs to be different according to your power consumption needs and battery capacity. It is generally divided into three modes: emergency power, partial power and whole-house backup power. Once fully charged, it can stand by for about 4-12 hours.You can also provide us with the total power consumption of the appliances that need to be powered so we can answer your question more accurately.

XIHO batteries come in a variety of sizes and models, and currently there are All-in-one, stacking, Wall-mounted, On-wheel, Rack and more. You can also buy several batteries of the same model to expand to get more power according to the standby time or the power consumption of the device.